Overview
At Tayla Nova, we want you to be completely satisfied with your purchase. If your item arrives damaged, defective, or incorrect, we are happy to assist with a return and refund under the following conditions.
Return Eligibility
Returns are accepted if:
- The item is damaged, defective, or incorrect
- The item is unused and in its original packaging
- The return request is made within 7 days of receiving the order
How to Request a Return
To initiate a return, please contact us at [email protected] with:
- Your full name
- Order number
- Reason for return
- Clear photos (if applicable)
Once approved, we will provide you with return instructions.
Refund Process
- Refunds are issued in cash only after the returned item has been received and inspected
- We aim to process refunds promptly after verification
- Refunds are made through the same Cash on Delivery (COD) method, typically in person or as arranged during return coordination
Items Not Eligible for Return
We do not accept returns for:
- Used or worn items
- Items returned after the 7-day window
- Customized or final-sale products
Exchanges
We do not offer direct exchanges. If eligible, you can return your product for a refund and place a new order.
Need Assistance?
For help with your return, please reach out to us at:
[email protected]